Privacy Policy

This Privacy Policy describes how rawnutra.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.” Below is a description of the types of Personal Information we collect and why we collect it:

Device Information

  • Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and Site interactions.
  • Purpose of collection: To ensure the Site functions correctly, to optimize user experience, and for analytics purposes.
  • Source of collection: Collected automatically when you access our Site through cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our e-commerce platform provider, Shopify.

Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
  • Purpose of collection: To fulfill your order, process payments, arrange shipping, provide order confirmations, and for fraud prevention.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: Shared with our e-commerce platform provider, Shopify.

Customer Support Information

  • Examples of Personal Information collected: Name, email address, and telephone number.
  • Purpose of collection: To provide effective customer service and address inquiries.
  • Source of collection: Collected directly from you.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contractual obligations. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • Compliance with Laws: We may share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to deliver targeted advertisements or marketing communications that may interest you. For example:

You can also opt-out of targeted advertising through these links:

Using Personal Information

We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping your order, and keeping you updated on new products, services, and promotions.

Lawful Basis

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:

  • Your consent;
  • The performance of a contract;
  • Compliance with legal obligations;
  • Protection of vital interests;
  • Public interest tasks;
  • Legitimate interests that do not override your fundamental rights.

Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. You may request that your Personal Information be erased by contacting us.

Automatic Decision-Making

If you are an EEA resident, you have the right to object to processing based solely on automated decision-making, including profiling, which significantly affects you.

We do not engage in fully automated decision-making with legal or significant effects. Shopify may use limited automated decision-making for fraud prevention, such as temporary denylists of IP addresses and credit cards.

Selling Personal Information

We do not sell Personal Information.

Your Rights

If you are an EEA resident, you have the right to access, correct, update, or erase your Personal Information. If you wish to exercise these rights, please contact us at the details below.

Cookies

We use cookies to improve your browsing experience and provide our services. Cookies are small files stored on your device that allow us to remember your preferences and track how you use our Site.

Most browsers accept cookies by default, but you can modify your browser settings to disable or delete cookies. Note that disabling cookies may impact the functionality of the Site.

For more details on managing cookies, visit: http://www.allaboutcookies.org.

Do Not Track

Please note that we do not alter our data collection practices when we detect a "Do Not Track" signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons.

Contact

For more information about our privacy practices, or to make a complaint, please contact us by email or post:

Rawnutra
Great Offers Limited
71-75 Shelton Street, London, WC2H 9JQ
Email: support@rawnutra.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/.